Delivery & Returns


All orders, unless corporate or otherwise stated on the individual listing, will be ready to post within 3 working days (weekends excluded.)

All orders are posted 1st Class postage with Royal Mail. Please allow up to 10 working days for delivery, although they rarely ever take that long.

Orders that are addressed to, and going directly to a blind or visually impaired person can be sent for free under the Articles for the Blind scheme, please choose this option when purchasing your braille product.

If your order has not arrived within 10 working days, please contact me at with your order number and full address.

International Customers

To ensure all taxes are collected and submitted correctly, please can I ask all international customers to order via our Etsy shop, don’t worry you’ll still pay the same price!


Personalised cards, letters and labels are not eligible for return, none personalised products can be returned, please contact me to arrange this, please your full name, address and what you'd like to return. Buyers are responsible for return postage.

If you have any issue with any product, please contact me and I will be more than happy to help. Please keep hold of any packaging in case I need it and if possible, please take photos of the issue.